Privacy Policy

1. Introduction

Veteran Built Group ("Company," "we," "us," or "our") operates RoofRecon (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Account Information: Name, email address, and login credentials when you create an account
• Payment Information: Billing address and payment card details (processed securely by Stripe)
• Contact Information: Information you provide when contacting us for support

2.2 Property Information

To provide our roof measurement services, we collect:

• Property Addresses: Street addresses you submit for roof analysis
• Satellite Imagery: Images obtained from third-party providers (Google Maps) for the addresses you submit
• Generated Reports: Measurement data, calculations, and analysis results

2.3 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information (receipts, confirmations)
• Generate roof measurement reports based on addresses you submit
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Improve the accuracy of our measurement technology
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe: Payment processing
• Google: Maps and satellite imagery services
• Cloud Hosting Providers: Data storage and computing services
• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Information: Retained while your account is active and for 3 years after account deletion
• Reports: Retained for 5 years to allow you to access historical data
• Payment Records: Retained for 7 years as required for tax and legal compliance
• Usage Data: Retained for 2 years for analytics purposes

You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access your account information and download your reports at any time through your dashboard. You may also request a copy of all personal data we hold about you.

7.2 Correction

You can update your account information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your account and associated data by contacting us at admin@roofrecon.app.

7.4 Opt-Out

You may opt out of promotional emails by clicking the "unsubscribe" link in any email. Note that you cannot opt out of transactional emails related to your account or purchases.

7.5 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

7.6 European Residents

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, please contact us at admin@roofrecon.app.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand how visitors interact with our Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice (such as an email notification). Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: